Return Policy



All returns must be pre-approved. A Return Goods Authorization number (RGA) can be obtained by contacting Triad Automations Inside sales. Product part numbers and date codes will be required along with an acceptable reason for return. In addition, original invoice or purchase order numbers are required to calculate credit amounts. Shipments returned to Triad Automation must have the return number clearly marked on the package. Shipments received without a return number will be subject to an additional 5% handling fee. Authorization numbers will be cancelled if product is not received within 60 days of authorization number issue date.

Credit amount will be issued based on purchase amount shown on original invoice or purchase order. Also considered when determining credit amount is the reason for return, condition of unit, and any other applicable discounts.

OEM product, non-stock product, product built to customers’ specifications, software, raw materials, and/or batteries, cannot be returned for credit or exchange.

Product returned because of an error or defect on the part of Triad Automation will receive full credit, including freight charges. All other returns will be subject to handling fees to be paid by the customer. Freight charges incurred due to shipments and/or returns that are not due to an error on the part of Triad Automation are the responsibility of the customer.


To facilitate return processing, all returns must meet criteria for one of the following designations. Credit amount and method of processing is dependent upon the reason for return. Descriptions of designations noted below.

  • Triad Automation Error Return

  • Defective Product Return

Any debits for returns MUST be cleared by our Accounting Department before they are withheld from payment to Triad Automation. Unauthorized debits cause delays to the credit process.

Credit will be issued to customer’s account within 30 days from the receipt of goods at Triad Automation.

Triad Automation Error Return

This return designation provides customers with the opportunity to return product that was received due to an error on the part of Triad Automation. If return authorization is requested within 30 days of receipt of product, and product packaging has not been damaged, Triad Automation will issue full credit for product along with credit for incurred freight charges.

Authorization for Triad Automation Error Return requires an original purchase order or invoice number, along with an explanation of the Triad Automation error.

Return requests for product that do not meet the above criteria will NOT be accepted for credit as a Triad Automation Error return and may be subject to additional handling charges.

Defective Product Return

Triad Automation recommends before returning any product as defective, our Technical Support Staff be contacted in an attempt to resolve and/or determine the nature of the problem. Triad Automation will NOT credit properly functioning product as a Defective Product Return. These products will be returned "as is". All Defective Product Returns must have a clear description of the defect included with the return.

Defective Product Returns are handled through our Repair Department. To be eligible for credit, product must be within 30 weeks of the date of manufacture and in good physical condition. When a Repair Order (RO) number is issued, Triad Automation must be notified of the request for credit. In addition, the defect must be clearly specified. Product that has cosmetic damage due to use will NOT be eligible for credit, although this same product may be eligible for warranty repair and return. All credits issued are subject to verification of defect at the discretion of Triad Automation.

Triad Automation will issue full credit for product and freight incurred on all accepted Defective Product Returns.

Return requests for product that do not meet the above criteria will NOT be accepted as a Defective Product Return.

Please note: Issues not covered in this RGA Policy can be brought to the attention of Sales Management.